Trust & Security
GetGoing supports work that matters: ADA paratransit eligibility, client applications, professional verifications, travel training, and related mobility programs.
That work involves sensitive information, tight timelines, and people who are counting on your team. The security and reliability are built into the foundation of GetGoing. The platform is designed, maintained, and monitored with the realities of public-sector transportation programs in mind.
Current platform status is operational, with 100% uptime across the last 30 days.
Built to protect sensitive client information
GetGoing is designed to help agencies manage client records, applications, uploaded documents, staff notes, eligibility workflows, and travel training data in one secure system. We know that trust is earned. Our goal is to give agencies a platform that is not only easy to use, but also thoughtfully protected.
Our security approach includes:
Encrypted connections between users and the application.
Encrypted storage for sensitive infrastructure and data.
Restricted access controls so users only access what they need.
Network isolation between key infrastructure components.
Cloud firewalls that limit exposure to the public internet.
Secure file storage for uploaded documents and supporting materials.
Secure access for applicants, providers, and staff
Different users need different ways to access the system. GetGoing supports secure sign-in methods designed for each audience.
For applicants and professional verifiers
Applicants and professional verifiers can access GetGoing using secure, time-limited email links. This reduces the need for clients to remember another password and helps protect against common risks like weak or reused passwords.
The result is a simpler experience for users, with strong safeguards working behind the scenes.
For agency staff
Staff users sign in with individual accounts. GetGoing supports secure password handling and multi-factor authentication for added protection.
Because each staff account is tied to an individual user, agencies can maintain clearer accountability and stronger control over access.
A reliable foundation for daily operations
Paratransit eligibility and travel training teams need software they can count on. GetGoing’s infrastructure is designed to support reliable day-to-day use while keeping application services, databases, file storage, and email delivery organized and protected.
The platform uses a modern cloud-based architecture with:
- Application servers designed for performance and scalability
- Separate database infrastructure for stronger isolation
- Secure object storage for uploaded files
- Transactional email delivery for important system messages and client-facing notifications
- Infrastructure practices that support updates, maintenance, and recovery
Backups and business continuity
Technology should reduce stress, not create more of it. Jackrabbit maintains backup and recovery practices designed to protect important data and support continuity if something goes wrong.
Our reliability practices include:
- Regular database backups
- Point-in-time recovery capabilities
- Encrypted backup storage where applicable
- Backup storage in a separate geographic location when possible
- Redundant storage for user-uploaded documents
- Recovery procedures for infrastructure failures
- Application servers designed to be rebuilt and redeployed rapidly, helping reduce recovery time
Monitoring, transparency, and response
We actively monitor GetGoing and its supporting infrastructure so potential issues can be detected and addressed quickly.
Our monitoring approach includes:
- Automated availability checks
- Performance monitoring for application responsiveness
- Error and infrastructure monitoring
- Internal alerts for potential issues
- A public platform status page
- Optional notifications for incidents and scheduled maintenance
Download the GetGoing Security Overview
Need more detail for your IT, security, or compliance review?
Download Jackrabbit’s GetGoing Security Overview. It provides a more detailed look at our architecture, access controls, monitoring, backup practices, and reliability approach.
Still have questions?
We’re happy to work with your agency’s IT, security, or compliance team to answer questions about GetGoing’s architecture, security practices, and reliability approach.
For organizations that need a deeper technical review, Jackrabbit can provide additional documentation through the appropriate review process.
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FAQ
Is data encrypted?
Yes. GetGoing uses encrypted connections for data in transit and encryption protections for stored infrastructure and data where applicable.
Can staff accounts use multi-factor authentication?
Yes. GetGoing supports multi-factor authentication for staff accounts to add another layer of protection.
How do applicants access the system?
Applicants can access GetGoing through secure, time-limited email links. This helps make access easier while reducing the risks associated with weak or reused passwords.
Are uploaded documents stored securely?
Yes. Uploaded documents are stored in secure object storage with access restrictions and redundancy designed to protect availability.
Does Jackrabbit monitor system availability?
Yes. Jackrabbit uses automated monitoring and maintains a public platform status page where agencies can view service availability and subscribe to updates.
Can our IT team review more detailed security documentation?
Yes. Jackrabbit can provide more detailed technical documentation to your IT team through the appropriate review process. Contact us to discuss details.