Where compassion meets efficiency.
Software designed for paratransit eligibility and travel training programs.
We bring together deep industry expertise and modern technology to help you streamline your processes, save staff time, and improve outcomes for the people you serve.
About Jackrabbit
We understand the unique challenges of running ADA paratransit eligibility and travel training programs - because we’ve been there ourselves. Our leadership team has worked directly with seniors and people with disabilities; we know firsthand the importance of efficient systems and compassionate service. That’s why we built GetGoing: a simple, powerful, and affordable platform that helps agencies run more effectively while keeping client needs at the center.
Why Agencies Choose GetGoing
Improve client satisfaction and accessibility
Reduce processing time from weeks to days
Cut down on no-shows with automated reminders
Save hundreds of staff hours each year
Client Portal
No more paper applications, missing signatures, or illegible handwriting. With the GetGoing Client Portal, applicants can easily create an account, submit their application online, and track its progress. You receive receive clean, complete data right away. No manual re-entry required. Staff can review, approve, or return applications in a fraction of the time, while clients enjoy a smoother and more transparent process.
Paratransit Eligibility
Paratransit eligibility doesn’t need to be complicated. Our Paratransit Eligibility module comes preloaded with interview questions refined over 20+ years of use in the field, determination letters, recertification reminders, and appeals management. Our determination recommendation matrix ensures high inter-rater reliability and consistency. Built-in email and text reminders reduce costly no-shows, helping you save time and money while ensuring applicants get determinations faster.
Travel Training
Travel training should empower clients, not overwhelm staff. The GetGoing Travel Training module centralizes everything: initial intake, custom training goals and plans, intersection and barrier analysis, progress tracking, and post-training surveys. You can even record outreach efforts, making GetGoing your travel training one-stop shop. You gain efficiency while clients receive the thoughtful, individualized training they deserve.
Other Services
Beyond GetGoing, Jackrabbit can serve as an extension of your team. From data hygiene and database management to reporting, analytics, and ADA training, we help you maintain clean data, onboard staff, and provide funders and boards with the insights they need. Our consulting services, backed by decades of real-world experience, can guide you toward a smoother, more effective eligibility and travel training processes.
Ready to see how Jackrabbit can transform your paratransit eligibility and travel training programs?
"*" indicates required fields