Stop drowning in paper intake & applications. Go digital in 30 days.
Online Applications is a turnkey solution built for transit agencies, nonprofits, and other organizations focused on equitable mobility. Our platform digitizes your intake process, cutting processing time by 75% without requiring IT staff or complex implementations. Agencies using our system process 3x more applications with the same team.
Still Processing Applications Manually? You're Not Alone.
73% of transit agencies still rely on paper forms and manual data entry.
While many of us are accustomed to using technology in our personal lives, most transit agencies remain stuck with processes from the 1990s. Your staff manually types the same information multiple times. This is incredibly time-consuming and leaves room for errors.. One application touches 4-5 different systems, multiplying the chance for errors.
Staff up to 20 hours weekly on repetitive intake tasks.
That's half a full-time position spent on data entry alone. Your eligibility and travel training specialists - trained professionals who should be working with clients and trainees - instead spend their time typing names, addresses, and phone numbers. During peak application times, staff can't keep up with the volume, resulting in a massive intake backlog.
Applicants wait weeks for decisions due to inefficient processes.
A simple eligibility determination that should take 2-3 days stretches into weeks. Applications sit in physical inboxes. Documents get separated from their forms. Staff play phone tag to clarify illegible handwriting. Meanwhile, applicants call daily asking 'What's my status?' - calls your team doesn't have time to answer because they're buried in paperwork.
Missing documents and errors cause 40% of intake forms to be resubmitted.
Nearly half of all applications come back incomplete. Maybe the medical verification is missing. Perhaps the signature page got lost. Or the applicant forgot to check a required box on page 7. Each resubmission means more mail, more data entry, more filing - and another 2-3 week delay for someone who needs transportation to medical appointments or someone who wants to learn to independently ride the bus.
Online Applications solves all of that
- Cut data entry time by 80% with self-service applications
- Eliminate illegible handwriting and missing information
- Process 3x more applications with the same staff
Streamline your intake processing workflow
Our Online Applications platform eliminates the complexity of traditional intake processing. Built specifically for transit agencies and related organizations, every feature addresses real challenges your staff faces daily while creating an efficient experience for ADA paratransit applicants and travel trainees.
Automated applicant registration reduces data entry errors and saves time
Your staff spends hours manually entering applicant information, leading to backlogs and transcription errors. Our self-registration system enables applicants to enter their own information with built-in validation. Smart conditional forms collect only relevant details, while auto-complete features ensure accuracy. Your team can focus on application review rather than data entry.
Intelligent intake forms prevent incomplete submissions
Incomplete applications create delays and require follow-up calls to gather missing information. Our adaptive forms guide applicants through requirements specific to their situation: new certification, renewal, temporary eligibility, or Travel Training enrollment. Auto-save functionality prevents data loss, while validation rules ensure completeness before submission. You receive thorough applications ready for immediate review.
Automated status notifications eliminate applicant inquiries
Status inquiry calls consume significant staff time while creating applicant frustration. Our notification system provides automatic updates at each application stage via email and in-app messaging. Applicants receive clear information about their progress and next steps, reducing phone calls to your office by up to 80%.
Digital healthcare provider verification accelerates processing
Traditional paper-based medical verification creates processing delays of 2-3 weeks. Our system sends verification requests directly to healthcare providers through secure digital channels. Providers can respond online or upload traditional forms as needed. This approach reduces verification time from weeks to 3-5 business days.
Centralized intake dashboard provides real-time oversight
Managing application status across multiple staff members and filing systems creates visibility gaps. Our administrative dashboard displays all applicants, current status, and pending actions in one interface. Supervisors can identify processing bottlenecks and ensure consistent service delivery across your team.
Streamlined intake forms review workflow improves decision speed
Reviewing applications across multiple documents and systems slows approval processes. Our platform consolidates all application materials, supporting documents, and verification forms in a single view. Administrators can approve, request modifications, or communicate with applicants directly through the system, reducing average review time by 60%.
Customizable data exports support compliance reporting
Manual compilation of application statistics for reporting requirements consumes administrative time. Our export functionality generates reports by date range, application status, or custom criteria. Whether for board presentations, state compliance, or federal reporting, access formatted data in minutes rather than hours.
Making the Switch is Easier Than You Think
No IT department? No problem - we handle everything.
Most agencies don't have dedicated IT staff to manage software implementations. Our team handles the entire technical setup, from initial configuration to ongoing maintenance. We manage hosting, security updates, and system monitoring so your staff can focus on serving riders. No servers to buy, no software to install, no technical expertise required.
Keep your existing processes - we adapt to you.
We understand that every agency has established workflows that work for their community. Rather than forcing you to change your procedures, we configure Online Applications to match your current process. Your application requirements, approval workflows, and staff responsibilities stay the same. We simply digitize what you're already doing, making it faster and more efficient.
Full training and support included.
Your team receives comprehensive training on every aspect of the system, from basic navigation to advanced reporting features. We provide live training sessions, detailed documentation, and ongoing support via phone and email. Our goal is to ensure every staff member feels confident using the platform from day one. No additional training costs or lengthy learning curves.
Native GetGoing integration eliminates duplicate data entry
Managing separate systems for applications and eligibility determination creates redundant work. Our direct integration with GetGoing transfers approved application data automatically, maintaining consistency across your ADA paratransit and/or travel training management workflows.
Sustainable pricing
designed for transit agencies
Independent development focused on transit agency needs
As a bootstrapped software company, we maintain independence from venture capital pressures. This allows us to prioritize long-term partnerships with transit agencies over aggressive growth targets, ensuring stable pricing and responsive support.
Online Applications offers comprehensive access to all core features, with flexible packages designed to meet the unique needs of your organization. We believe in providing tailored solutions that maximize your ROI. Contact us today to discuss how Online Applications can be customized for your specific requirements.
Transform your intake process
Reduce processing time, improve applicant experience, and free your staff to focus on service delivery. Schedule a demonstration to see how Online Applications can streamline your current workflow and eliminate common processing bottlenecks.
"*" indicates required fields