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A Smarter Way to Handle Applications

Say goodbye to paper.

Paper forms, endless data entry, and incomplete/lost applications slow your team down and frustrate the very clients you’re trying to serve. Jackrabbit’s secure, accessible Client Portal replaces the piles of paperwork with a single, easy-to-use digital hub.

With the GetGoing Client Portal, applications move faster, staff save valuable time, and clients feel seen, supported, and respected.

A screenshot of a web application showing two modals. The left modal guides the user through setting up a profile photo for River Valley Transport. The right modal displays the status of a "Mobility Paratransit Eligibility Application For Certification" which requires professional verification.

The Problem with Paper

  • Applicants often misunderstand questions on paper forms.
  • Many applicants don’t have easy access to printers, scanners, fax machines, or postage.
  • Applications get lost in the mail.
  • Handwritten forms are often incomplete or hard to read.
  • Back-and-forth mailing creates weeks of unnecessary delays.
  • Staff must manually enter application data, leaving room for errors.

The result? Stress for your team, frustration for clients, and valuable time wasted.

How the GetGoing Client Portal Helps

For Staff

  • Less data entry: Information is entered once, directly into the system.
  • Fewer errors: No more misreading handwriting , following up on incomplete answers, or chasing down missing signatures.
  • Faster turnaround: Applications can be reviewed and completed in days, not weeks.

For Clients

  • Simple online submission: No printer, no mailing, no stress.
  • Transparency: Applicants can log in anytime to track the status of their application.
  • Quicker determinations: With fewer delays, the 21-day requirement is easily met.

Key Features

User accounts for applicants and staff

Secure online submission of applications and supporting documents

Application progress tracking for both agencies and clients

Staff review tools to accept or return applications for completion

Professional verifications requested directly from within the system

Elimination of redundant data entry, saving staff hours of work

Accessible design to ensure usability for all applicants

See It in Action

Ready to see how Jackrabbit can transform your paratransit eligibility and travel training programs?

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