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Paratransit Eligibility

Faster, Fairer, More Consistent Determinations

Managing ADA paratransit eligibility doesn’t have to mean stacks of paper, weeks of delays, and compliance worries. With GetGoing, agencies streamline every step of the process—from intake to determination—saving staff valuable time while giving applicants faster access to the transportation services they need.

Common Challenges We Solve

  • Missed deadlines & compliance risks: The ADA requires eligibility determinations within 21 days of receipt of a completed application. Paper-heavy workflows often push agencies up against the clock.
  • Delays & client frustration: Mailing applications back and forth leads to weeks-long waits, lost paperwork, and frustrated applicants calling with questions and complaints.
  • Inefficiency & staff burnout: Manual data entry, duplication of client records, inconsistent documentation, and redundant work all drain valuable staff resources.
  • Inconsistency in determinations: Without standard tools, outcomes can vary widely between staff and offices, creating equity concerns.

How GetGoing Helps

Benefits For Agencies and Nonprofits

  • Save staff time: Review applications online, eliminate redundant data entry, and issue determinations faster.
  • Meet (and exceed) compliance requirements: GetGoing helps agencies consistently deliver determinations well within the ADA’s 21-day window.
  • Reduce no-shows: Automated text and email reminders cut down on missed appointments.
  • Standardize the process: With time-tested interview questions and functional assessments built in, determinations are more consistent and transparent.
  • Simplify reporting: Generate canned reports instantly to share with funders, boards, or oversight bodies.

Benefits For Applicants

  • Faster access to service: Determinations are often completed within just 2–3 days.
  • Less confusion, fewer delays: No more lost paperwork or trips to the post office.
  • Fair, consistent, and accessible: Every applicant is evaluated with the same proven tools, helping ensure equity and transparency.

Key Features

Comprehensive interview questions refined over 20 years

Built-in cognitive screening and functional assessments

Automated determination letters and appeals process

Recertification reminders to reduce unnecessary lapses in eligibility

Automated text and email appointment reminders

Secure record-keeping and built-in accessibility standards

Ready-to-use reporting tools for managers and granting agencies

See how GetGoing makes eligibility faster, fairer, and easier for everyone.

Ready to see how Jackrabbit can transform your paratransit eligibility and travel training programs?

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